Purchase Processing Time

NetCat

New Member
Customer
Messages
8
Hello,

About how long is the wait for a download after purchase? I used Stripe and can see the purchase went through via my bank account, but still don't have access to the purchased download. Any other site I use Stripe on is generally instantaneous.
 

Ehren

Administrator
Staff member
Customer
Messages
2,900
Website
www.xenfocus.com
Hello,

Orders are usually automatic however it seems as though there is currently an issue with the Stripe payment gateway. I’ve reported this to the developers and am currently waiting for a response.

I’ll go ahead and manually approve the order for you now. Apologies for the inconvenience and welcome to xenfocus!
 

NetCat

New Member
Customer
Messages
8
Gracias. You have some of the slickest themes I've seen. Really looking forward to Dimension dark version too.
 

Pointless

New Member
Customer
Messages
9
Hello,

I haven’t been able to find your transaction. Has the money been taken from your account? If so, can you please send me a PM with your transaction number and I’ll be happy to look into this for you! :)
Done, sent you everything I had along with a screenshot of the transaction to your PM.
 

Ehren

Administrator
Staff member
Customer
Messages
2,900
Website
www.xenfocus.com
Apologies for the delay - I've just found your transaction and have upgraded your account. Welcome to xenfocus! :)
 

Pardy

New Member
Customer
Messages
25
Same issue here. Used stripe :(
I normally use Paypal. However, paypal was having some sort of issues as well, was showing json code instead of a payment wall xD

So used stripe, and can see it is out of my account, but no theme in my client area.
 

Ehren

Administrator
Staff member
Customer
Messages
2,900
Website
www.xenfocus.com
Thanks for letting me know Pardy - I'll let the XenForo developers know so this can be addressed in the next update.

Your account has been upgraded, thanks for your order! :)
 
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