Purchased a theme but payment wasn't processed, ended up purchasing it twice

[rcv40]

Basically what the title says, was looking at my credit card statement and seen that I was charged twice for the same theme. Can i please get a refund?

 

[Ehren]

Hi there,

Strange - thanks for letting me know!

I've just refunded one of the payments for you, however it may take a couple of days depending on your bank before it arrives in your account.

 

[Tipmoose]

The same thing is likely going to happen to me. I tried to renew last night and waited until now to check and see if it went through. It didn't. So I purchased it again. Checked my credit acct and it is in there twice.

Would it be possible to just extend the expiration date twice to reflect the two payments?

 

[Ehren]

The same thing is likely going to happen to me. I tried to renew last night and waited until now to check and see if it went through. It didn't. So I purchased it again. Checked my credit acct and it is in there twice.

Would it be possible to just extend the expiration date twice to reflect the two payments?

Sorry about these issues guys - I've reported it to the XenForo dev's and they're working on a solution for the next update.

I've just extended your theme by 12 months. It'll expire on February 8, 2020.

 

[Tipmoose]

Sorry about these issues guys - I've reported it to the XenForo dev's and they're working on a solution for the next update.

I've just extended your theme by 12 months. It'll expire on February 8, 2020.

Sound great, Ehren. I love your products!

 

[Alex Vyrupaev]

Hello, I paid the template for $ 30 and did not receive it when I receive it?

 

[Ehren]

Hello, I paid the template for $ 30 and did not receive it when I receive it?

Hi Alex,

Thanks for your order and apologies for the delay - your account has now been upgraded!

 

[ImEmilio]

Hello, last Thursday i bought the Aperture theme and i still haven't received it how long until i receive it?

 

[Ehren]

Hello, last Thursday i bought the Aperture theme and i still haven't received it how long until i receive it?

Hi there, so sorry for the delay. This issue is mentioned in the pinned topic and is being worked on by the xenforo devs. I’ve just manually updated your account for you

 

[ImEmilio]

Hi there, so sorry for the delay. This issue is mentioned in the pinned topic and is being worked on by the xenforo devs. I’ve just manually updated your account for you

Thank you Ehren

 

[Alex Vyrupaev]

Hi Alex,

Thanks for your order and apologies for the delay - your account has now been upgraded!

have documentation? how to install?

 

[Ehren]

have documentation? how to install?

The tutorial area has answers to commonly asked questions

 

[rcv40]

@Ehren ah ok that makes sense. I wish i knew that before making the same mistake twice . Is there anyway I can get a refund for the 2nd purchase?

 

[Ehren]

@Ehren ah ok that makes sense. I wish i knew that before making the same mistake twice . Is there anyway I can get a refund for the 2nd purchase?

I was only able to find one in my payment log.. If you can let me know what the receipt numbers are, I'll be happy to look into this for you