Purchased style, payment processed, still no style

[warlords]

I made a purchase about 4 days ago for a 30$ theme, my bank took 4 days to process the payment - it has no been processed and in "Your Purchases" there is still no product there for me to use. Please help!

Dimension Dark was the purchased theme.

 

[Ehren]

Hi warlords,

Thanks for letting me know. I've submitted this as a bug to the XenForo developers already, so I'm just waiting for a response from them to prevent this from happening again.

I've just updated your account for you - your theme should now be available in the Client Area

Thanks for your order and welcome to XenFocus!

 

[warlords]

Oh. Thanks!

 

[KatherineA144]

This too happened to me today. What to do?

 

[Ehren]

This too happened to me today. What to do?

I've just manually updated your account, apologies for the delay Katherine!

Welcome to xenfocus!

 

[Mannulus]

Having the same thing happening to me. Is the delay normal per say?

 

[Ehren]

Having the same thing happening to me. Is the delay normal per say?

The download should be instant, however it seems credit card payments aren't auto-updating. I'm currently waiting for a response by the XenForo developers, so hopefully a solution arrives soon!

I've just manually updated your account for you - welcome to XenFocus!