Purchase Fail

[muaythaiguy]

I just tried to buy the Animate theme and got the following message..

"This payment cannot be completed and your account has not been charged. Please contact your merchant for more information."

Should I send the payment manually?

 

[Ehren]

Hi,

I'm not entirely sure why that error is happening, but I've seen it a few times.

You're welcome to manually send the payment to admin (at) xenfocus.com (replacing (at) with @).

 

[Ehren]

I just did a quick google search and one paypal support member said that it sometimes happens since your card issuer declines the payment. I'm not sure if you have a credit card assigned to your account, but this may be the issue.

 

[muaythaiguy]

Hey Ehren,

I just sent the payment. My name is Bill.
I'd also like to be directed to where I can learn how to change the header and stop it from animating.
Thanks.

 

[Ehren]

Hello,

Thanks for your order. Your account has been upgraded to Customer status and a confirmation email (with instructions) has been sent to your Paypal email.

You can find tutorials for your questions here and here.